Frequently Asked Questions
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A: FONDNESS is a baby product brand specializing in baby strollers, baby beds, and other infant essentials, designed to support modern parenting with safety, comfort, and thoughtful design.
A: FONDNESS is operated by an international baby products manufacturer and trading company with manufacturing bases and overseas warehouses.
A: Our core products include baby strollers, baby beds, baby rockers, baby chairs, and related infant and toddler products.
A: FONDNESS is a design-led brand supported by in-house manufacturing and long-term production partners.
A: FONDNESS products are sold in multiple countries across Europe, Central Asia, the Middle East, and other global markets.
A: Yes. Safety is our top priority. All FONDNESS products are designed according to international safety standards.
A: Depending on the market, our products comply with CE, CPC, EN standards, and other required certifications.
A: Yes. We use non-toxic, baby-safe materials that meet regulatory requirements in target markets.
A: Yes. Products sold in the EU are designed and tested to meet applicable EN standards.
A: Yes. Each product undergoes quality inspections and safety checks before leaving the factory.
A: Most FONDNESS strollers are suitable from newborn to toddler, depending on the specific model.
A: Yes. Many models feature adjustable backrests, footrests, and handles to grow with your baby.
A: Certain models are designed with near-flat or full recline positions suitable for infant rest.
A: Yes. Our baby beds often feature adjustable heights to adapt to different stages.
A: Yes. All products come with clear instructions and are designed for quick and easy assembly.
A: We use durable aluminum or steel frames, breathable fabrics, and high-quality plastics.
A: Many fabric parts are removable and washable. Please refer to the product manual for details.
A: Yes. Our products are built for daily use and designed to last across multiple growth stages.
A: No. Wheels are designed for smooth rolling and durability on various surfaces.
A: Yes. Replacement parts can be provided through authorized distributors.
A: Yes. Many models feature one-hand or quick-fold mechanisms.
A: We balance strength and weight, offering lightweight designs without compromising stability.
A: Some models include adjustable handles for added comfort.
A: Yes. Certain models are designed to be compact and travel-friendly.
A: Yes. Most models include spacious storage baskets for daily essentials.
A: Yes. Warranty terms vary by product and market. Please consult your local distributor.
A: Please contact the authorized distributor or retailer where you purchased the product.
A: Yes. We work with distributors to ensure responsive customer support.
A: Yes, spare parts are usually available even after warranty expiration.
A: Cleaning instructions are included in the user manual for each product.
A: Yes. We welcome qualified distributors worldwide.
A: We offer marketing materials, stable supply, and long-term cooperation support.
A: Yes. OEM and ODM cooperation is available for selected partners.
A: Yes, branding and packaging customization can be discussed.
A: Yes. We operate overseas warehouses to support efficient delivery in certain regions.
A: Products are shipped from manufacturing bases or overseas warehouses depending on the region.
A: Delivery time varies by market and order quantity.
A: Yes. We specialize in bulk and wholesale orders.
A: Please contact us to discuss region-specific options.
A: Yes, mixed orders can be arranged for distributors.
A: Yes. Products are adapted to meet regulatory requirements in each market.
A: Yes. We maintain strict internal quality control processes.
A: Manuals can be provided in required languages upon request.
A: We continuously improve materials and processes to reduce environmental impact.
A: Yes. We follow responsible manufacturing practices.
A: Yes, when properly maintained, products are suitable for reuse.
A: Yes. Strollers are equipped with safety harness systems.
A: Included accessories vary by model and market.
A: Manuals can be provided digitally upon request.
A: Please reach out via our official website or authorized distributors.