Frequently Asked Questions

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A: FONDNESS is a baby product brand specializing in baby strollers, baby beds, and other infant essentials, designed to support modern parenting with safety, comfort, and thoughtful design.

A: FONDNESS is operated by an international baby products manufacturer and trading company with manufacturing bases and overseas warehouses.

A: Our core products include baby strollers, baby beds, baby rockers, baby chairs, and related infant and toddler products.

A: FONDNESS is a design-led brand supported by in-house manufacturing and long-term production partners.

A: FONDNESS products are sold in multiple countries across Europe, Central Asia, the Middle East, and other global markets.

A: Yes. Safety is our top priority. All FONDNESS products are designed according to international safety standards.

A: Depending on the market, our products comply with CE, CPC, EN standards, and other required certifications.

A: Yes. We use non-toxic, baby-safe materials that meet regulatory requirements in target markets.

A: Yes. Products sold in the EU are designed and tested to meet applicable EN standards.

A: Yes. Each product undergoes quality inspections and safety checks before leaving the factory.

A: Most FONDNESS strollers are suitable from newborn to toddler, depending on the specific model.

A: Yes. Many models feature adjustable backrests, footrests, and handles to grow with your baby.

A: Certain models are designed with near-flat or full recline positions suitable for infant rest.

A: Yes. Our baby beds often feature adjustable heights to adapt to different stages.

A: Yes. All products come with clear instructions and are designed for quick and easy assembly.

A: We use durable aluminum or steel frames, breathable fabrics, and high-quality plastics.

A: Many fabric parts are removable and washable. Please refer to the product manual for details.

A: Yes. Our products are built for daily use and designed to last across multiple growth stages.

A: No. Wheels are designed for smooth rolling and durability on various surfaces.

A: Yes. Replacement parts can be provided through authorized distributors.

A: Yes. Many models feature one-hand or quick-fold mechanisms.

A: We balance strength and weight, offering lightweight designs without compromising stability.

A: Some models include adjustable handles for added comfort.

A: Yes. Certain models are designed to be compact and travel-friendly.

A: Yes. Most models include spacious storage baskets for daily essentials.

A: Yes. Warranty terms vary by product and market. Please consult your local distributor.

A: Please contact the authorized distributor or retailer where you purchased the product.

A: Yes. We work with distributors to ensure responsive customer support.

A: Yes, spare parts are usually available even after warranty expiration.

A: Cleaning instructions are included in the user manual for each product.

A: Yes. We welcome qualified distributors worldwide.

A: We offer marketing materials, stable supply, and long-term cooperation support.

A: Yes. OEM and ODM cooperation is available for selected partners.

A: Yes, branding and packaging customization can be discussed.

A: Yes. We operate overseas warehouses to support efficient delivery in certain regions.

A: Products are shipped from manufacturing bases or overseas warehouses depending on the region.

A: Delivery time varies by market and order quantity.

A: Yes. We specialize in bulk and wholesale orders.

A: Please contact us to discuss region-specific options.

A: Yes, mixed orders can be arranged for distributors.

A: Yes. Products are adapted to meet regulatory requirements in each market.

A: Yes. We maintain strict internal quality control processes.

A: Manuals can be provided in required languages upon request.

A: We continuously improve materials and processes to reduce environmental impact.

A: Yes. We follow responsible manufacturing practices.

A: Yes, when properly maintained, products are suitable for reuse.

A: Yes. Strollers are equipped with safety harness systems.

A: Included accessories vary by model and market.

A: Manuals can be provided digitally upon request.

A: Please reach out via our official website or authorized distributors.

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